Jay Basic Back

Additional Features of Sunrise Medical Jay Basic Back Cushion

Strap or Clamp Hardware:

• The strap style hardware is selected as it is a lightweight option that is easy to remove and install.
• The clamp style hardware is selected for angle adjustability which helps to improve function and visual orientation.

Curved Shell with Soft Foam:

• The back uses a slightly curved, and solid shell.
• It provides mild lateral thoracic and posterior pelvic stability.
• A layer of soft foam increases comforts for maximum sitting tolerance throughout the day.

Moisture-Resistant Cover:

• The back uses a moisture-resistant cover that accommodates with incontinence management and protects the foam from moisture build-up.

Jay Your WAY Modifications

JAY Your Way

The seat is an important factor in overall comfort, and JAY Seating has made it a priority to provide seating designed to meet the specific needs. With JAY Your Way

• JAY products are easily modified to meet comfort needs and also your individual styles.
• From clinical improvements to colored covers, JAY Your Way modifies cushions and backs specifically to address unique individual needs and preferences.
• JAY Your Way products can fulfill these specific requirements and more. If,
  • You need additional support
  • A cushion to fit perfectly on your chair
  • Want to show your past military service with a Military Service Patch

Note: Jay Your WAY Modifications available upon special request, please call or email us for specific details.

• The manufacturer guarantees an option of repair or replace cushion base without original charge if there occurs a defect in material and workmanship within 24 months from the original date of purchase.
• This warranty does not apply to punctures, tears or burns, nor to the cushion’s removable cover.
• Except for the expressed warranty made herein, all other warranties, including implied warranties of merchantability and warranties of fitness for a particular purpose are excluded.

• Configured and Custom Made Wheelchairs, Seating Systems (including modified Jay products), Built-4-Me products are not eligible for return regardless of order date.
• All returns must have an RGA number (returned goods authorization number) unauthorized returns will not be accepted.
• The RGA number and location must appear on the outside of the package in a clearly visible manner.
• RGA’s are valid for 60 days and will not be accepted if the item(s) is not returned within 60 days after a RGA is issued.
• The product must be saleable (Unused and Not a Discontinued Item) and must be properly packaged (Preferred Original Packaging).
• All approved returns must be shipped at customer’s expense using their preferred carrier. Product or parts returns which are not pre-paid will not be accepted.
• If your return is due to a Manufacturing error and if all items on the invoice are being returned, then Manufacturer will refund any freight and/or handling fee on the original order paid.
• If your return is not due to any manufacturing defect then the original shipping cost and credit card/paypal processing fee will be deducted from the total refund
• All seating components must be returned inside original sealed plastic bags.
• No returns accepted for Hygiene & Bath products due to health concerns
• For applicable restocking fees, please consult the chart below:

Restocking Fees:
Return Authorization’s issued on orders shipped within 90 days of original ship date and returned within 60 days of receiving the Return Authorization are subject to a 25% restocking fee.
Return Authorization issued on orders shipped within 180 days of original ship date and returned within 60 days of receiving the Return Authorization are subject to a 50% restocking fee.
No Returns Will be accepted after 180 Days elapse.

Please call us for specific details.