Ablenet Little Step-by-Step - Multi-Message AAC Device

• Manufacturer provides “Two year limited warranty” against defects in materials and manufacturing from the date of purchase.
• The limited warranty is not transferable and is only offered to the first customer who purchases the product.
• Defects or damage that result from: improper operation, storage, misuse or abuse, accident or neglect, contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food; subjecting the products to abnormal usage or conditions; or other acts which are not the fault of manufacturer, are excluded from coverage.
• The warranty does not extend to non-durable components, such as rubber accessories, casters, and grips, which are subject to normal wear and need periodic replacement.
• Parts under warranty will be covered at no cost.
• Any labor cost for service under warranty is not covered as per our terms of sale.
• Standard manufacturer terms & conditions apply for warranty of this product.

Please call us for Specific Details.

• We gladly accept returns within 30 days from the date of shipment for a full refund. Unfortunately, we are unable to process returns beyond this timeframe.
• To ensure a smooth return process, all items must be returned in their original condition and packaging.
• A Returned Goods Authorization (RGA) number is required before sending back any item. This helps us process your return efficiently.
• Items must be new, unused, and untampered to qualify for a refund. Customers are responsible for return shipping costs.
• If a return is not due to a manufacturing defect, any applicable payment processing fees (credit card/PayPal) will be deducted from the refund.
• This product is subject to the standard return policy set by the manufacturer.

If you have any questions or need assistance with your return, our team is happy to help. Please contact us for further details.

Q: How many sets of messages can I record on the Little Step-by-Step?
A: The Little Step-by-Step allows you to record up to 3 different sets of sequential messages.

Q: Can I use the Little Step-by-Step to tell a story or ask questions?
A: Yes, the Little Step-by-Step is perfect for telling stories, asking questions, counting, or even telling a knock-knock joke.

Q: How much activation force is required to use the Little Step-by-Step?
A: The Little Step-by-Step requires a 2 to 3 oz activation force.

Q: Can I use the Little Step-by-Step with other assistive devices?
A: Yes, it has a switch input and can be used with toys, appliances, and assistive technology.

Q: Is there a cover to attach symbols on the Little Step-by-Step?
A: Yes, the device has a clear snap cover that allows you to attach picture symbols to provide communication context.

Q: What’s the best way to securely attach the colored switch cap on the Little Step-by-Step?
A: To better secure your switch top to the body of your device, we recommend adding a small amount of semi-permanent adhesive to the threads of the switch top. This will provide additional resistance to help hold the switch top in place. Avoid using permanent adhesives, as they may make future removal difficult or damage the device.

Q: Why is the LED on my Little Step-by-Step blinking red several times without playing the recorded message?
A: If you see it flash red 3 to 5 times and your message doesn’t play, this may indicate a battery problem. Replace the batteries with new, regular alkaline batteries, make sure the replacement batteries are fresh and recently purchased.

Q: Why does the Little Step-by-Step LED flash yellow one time and not play my message?
A: If you see it flash yellow one time and your message doesn’t play, this may indicate that a message is not recorded on your device. Try to record a new message on your Little Step-by-Step.