FAQ's Help Center

We provide an online platform to request a quote directly from our website and get the quote delivered to your email without any additional communication and delays.
There are two ways for you to request a quote :
1) Click on the form, fill out all the details, and provide the product SKU. Note: Mention any further request, feedback, comments, or quantity discounts in the comment box of the form and submit.
2) To request a quote for customizable products - login/register/create your account on medicaleshop.com, then go to the product page, add the item to quote, and click on My Account (located on the right side at the bottom of the page), go to purchases, select quotes to review the added quote, then fill out your contact details and addresses and click on submit to successfully submit the quote request online.
P.S. - If you are using from a mobile phone then please click on the hamburger icon on the top left side for account details.

Most of the rehab equipment is suggested by the therapist according to the needs of the patient. Medicaleshop provides the consultation and measurement help on call by providing size charts and giving further product options that might be beneficial for the client. We also provide product trials in our local area of Connecticut State. Request a quote for any desired product and we will get back to you with specific instructions and pricing.

Medicaleshop provides you with three different ways to request a quote of a particular product.

  • Request a quote by filling up all the necessary details online as a guest shopper.
  • Create an account with Medicaleshop.com which will allow you to check the quote status, track your orders and maintain purchase history.
  • Email us at csteam@medicaleshop.com call us at (866) 563-6812 to request a quote.

There are two ways to buy the parts and accessories from Medicaleshop.

Fill the online form for parts and accessories.

Or call us at (866)563-6812 or email to csteam@medicaleshop.com and we will get back to you at our earliest of convenience.

Medicaleshop strictly follow the manufacturer’s return and exchange policies. Click here read more

You can buy a card worth minimum of $100 to any limit you want and gift it to anyone. Read more about how to use the gift card…

Yes, we do accept credit cards. For any questions related to payment, please email to csteam@medicaleshop.com

You can buy a card worth minimum of $100 to any limit you want and gift it to anyone. To create an account with Medicaleshop - click here to get started with step by step… .

Signing up with Medicaleshop gives you the benefit of special offers and discounts. You can keep the record of your purchases, track your order, initiate the returns and reorder your past products.

After adding a product to the cart, coupon is applied at the time of the checkout. Only one coupon can be applied at once. For discount coupons on any brands, please email to csteam@medicaleshop.com

If you have created an account with Medicaleshop, login to your account and you will get all of your tracking information. After placing an order with Medicaleshop.com, you will get order updates on your given email.

Business account is mainly for Business to Business and for Business to government segments. Explore more about business account and get the best of the benefits….

We strictly follow manufacturer’s return policies. Get more details on returns…

Currently, Medicaleshop’s insurance service is only for people residing in the state of Connecticut. We are not providing insurance services to the other states.

Yes, our retail store is located at 87 Danbury Road, Unit #1, New Milford CT 06776. Have any questions? Ask us here…

We mention out of stock on the products that are currently not in stock. To check the quantity availability of the product, please call us at (866)563-6812 or email to csteam@medicaleshop.com

We offer all types of deliveries depending upon the product’s requirement. The charges are determined on the basis of shipping location. Read more for specific delivery requirements .

Global shipping is available at Medicaleshop. Restrictions may apply on certain products for international shipping due to manufacturer global sales policies. Learn more about international shipping .

The shipping of the product usually takes 5-6 business days to deliver depending upon the stock availability of the product. Customized product may take more time as it depends upon the manufacturer’s work flow.

Yes, we provide with Net 30 payment terms which is exclusively for B2B and B2G segments.

Yes, please email to csteam@medicaleshop.com for W9 form. Or you can submit W9 form request online by filling Contact-Us Form .

You can fill out the form by choosing your concerned subject online at Contact-Us Form .We are available from 8:00am to 5:00pm EST. Call us at (866) 563-6812 at your earliest convenience and we will help you with the solution. If you are not able to reach us via call, you can also email to csteam@medicaleshop.com and we will give you a call back as soon as we are able.