● Account
1. How do I create an account with Medicaleshop?
Here's how to create an account on Medicaleshop:
- i. Click on the "Account" button located in the top right corner of the page.
- ii. Select the "Create Account" option.
- iii. Fill out the required information in the registration form.
- iv. Choose to create an account using Apple ID or Google account for a faster and more convenient process.
- v. If you want to register with your email, then click next, you will be asked to verify your email for a secure shopping experience. Check your email for security code. Enter the code to the space given and click submit to successfully register with Medicaleshop.
Once you've completed these steps, you'll have a Medicaleshop account and can start exploring our products and services.
2. Is it necessary to create an account?
You're certainly welcome to place an order as a guest, you just need to verify your email at the time of checkout, enter your email address, then click on the verify button, check your email for security code, and then enter the code to verify email. Once the email is verified you will see a green colored checkbox.
3. What is a business account?
Business account is mainly for Business to Business segments. Benefits include but are not limited to: Net 30 payment terms, dedicated account manager, special pricing, & bulk order discounts.
4. What are the benefits of signing up with Medicaleshop?
Signing up with Medicaleshop offers several advantages. You can enjoy exclusive deals and discounts, track your orders, easily manage returns, and receive personalized product recommendations. With a Medicaleshop account, you'll have a more convenient and personalized shopping experience.
● Customize your items
1. How to buy customized rehab equipment on Medicaleshop?
Medicaleshop offers personalized assistance, including size charts and product recommendations. Shop directly from Medicaleshop’s product page, select the right options needed and proceed to checkout. You can also request a quote for any desired item and receive tailored instructions and pricing.
2. How to purchase parts and accessories for medical equipment?
To help you find the right parts and accessories for your medical equipment! We offer two convenient ways to do so:
- i. Fill out our online form: Fill out the form with details about the equipment you have and the parts you need.
- ii. Give us a call or send an email:If you prefer a more personalized approach, feel free to call us at (866) 563-6812 or send an email to csteam@medicaleshop.com . Our knowledgeable customer service team will be happy to assist you and answer any questions you may have.
3. How can I check the stock availability before placing the order?
While we try our best to keep our stock levels updated online, some items might not reflect real-time availability. To ensure we have what you need before placing an order, feel free to call us at (866) 563-6812 or email us csteam@medicaleshop.com. We're happy to check stock and answer any questions you might have.
● Manage Shopping Cart
1. How to add items to cart?
To add items to your cart on Medicaleshop, follow these simple steps:
- i. Browse the website and find the product you'd like to purchase.
- ii. Select the desired options, such as size, color, or quantity.
- iii. Click the "Add to Cart" button. The item will be added to your shopping cart.
- iv. Continue shopping or proceed to checkout to complete your purchase.
You can view your cart at any time by clicking on the cart icon in the top right corner of the website. There, you can also modify quantities or remove items.
2. Can I save items for later?
Absolutely! If you see something you like but aren't ready to buy, simply click the heart button (♥) on the item's image. This will add it to your Wishlist for future reference. You can easily access your Wishlist at any time to review and purchase the saved items when you're ready.
3. How to check and apply promotions and discounts on cart?
To apply available discounts and promotions to your cart:
- i. Add the desired items to your shopping cart.
- ii. Proceed to the cart page.
- iii. Look for the "Coupons" section.
- iv. Select the applicable coupon from the list or enter the coupon code in the provided field.
- v. Click "Apply" to activate the discount.
The discount will be automatically applied to your total order amount, providing you with a reduced price. You can also check for available coupons and apply them at the checkout page.
4. Can I set up auto reorder for items?
Yes, you can definitely set up auto-reorder for items on Medicaleshop. This convenient feature allows you to schedule regular deliveries of your favorite products, ensuring you never run out.
● Auto Reorder Subscription
What is Auto Reorder Subscription?
Auto Reorder is a subscription service that allows you to automatically purchase your favorite products at regular intervals. Simply select the items & the quantities you need, choose your preferred delivery schedule, and enjoy the convenience of never running out of stock. As a bonus, you'll receive a
5% discount on all auto-reorder purchases.
Why should I subscribe for auto reorder?
Auto Reorder simplifies your life by ensuring you never run out of essentials. Select your favorite items, set your preferred delivery schedule, and enjoy the convenience of automatic reorders. Plus, save 5% on every order to make it even more rewarding.
Step-by-step how to set up for auto reorder?
To set up Auto Reorder:
- i. Add the items you want to reorder to your cart.
- ii. Look for the subscription checkbox next to each item.
- iii. Check the box for the items you want to include in Auto Reorder.
- iv. Select your desired reorder frequency: Choose how often you'd like the items to be automatically shipped.
- v. Proceed to checkout to complete the setup.
What items are eligible for auto reorder?
All the items eligible for auto reorder contain an option to subscribe in the cart.
● Payment Methods
Do you accept credit cards?
Yes, we do accept credit cards. For any questions related to payment, please contact our service team through
Chat,
Call,
Contact Form, or
Email.
Do you have any payment terms?
Yes, we provide Net 30 payment terms which are exclusively for B2B and B2G segments.
Does Medicaleshop accept insurance?
No, Medicaleshop does not accept insurance.
What is Paypal Pay Later?
PayPal Pay Later is a convenient payment option that allows you to purchase items now and pay for them later, either in installments or interest-free. This can be helpful for managing larger purchases or unexpected expenses.
For more detailed information and to check your eligibility, please visit the official PayPal website:
https://www.paypal.com/
Does Medicaleshop accept FSA/HSA dollars?
Yes, Medicaleshop accepts FSA and HSA dollars. This means you can use your Flexible Spending Account or Health Savings Account funds to purchase eligible healthcare products from our store. Enjoy the convenience of using your pre-tax dollars to cover qualified medical supply expenses.