Action Products Shear Smart® Pad - Pressure Relief & Comfort Support

Manufacturer warrants its products to be free of defects in materials and workmanship for the following period:

• 5 Years warranty: Wheelchair cushions not utilizing cube and pebbled technology.
• 2 Years warranty: Wheelchair cushions utilizing cube or pebbled technology.
• The product is not subjected to misuse, negligence, accident or abuse.
• Disposable items, adaptive pads (flat, cube & pebble pads), commode pads, cushion covers and ancillary items are warranted to be free of defective materials & workmanship at the time of initial purchase only.
• Parts under warranty will be covered at no cost. Any labor cost for service under warranty is not covered as per our terms of sale.
• Standard manufacturer terms & conditions are applicable for warranty of this product.

Please call us for specific details.

We value your satisfaction and strive to provide quality products. If you need to return an item, please review our return policy below:

• Returns are accepted within 30 days from the date of shipment.
• All returns require prior authorization (RMA) and may be subject to a 20% restocking fee.
• The manufacturer will assess whether a cushion is repairable.
• We cannot guarantee that a product will meet a specific purpose or requirement, and returns for this reason cannot be accepted.
• The manufacturer will determine if a product has been subjected to misuse, negligence, or abuse.
• If the return is not due to a manufacturing defect, the original shipping cost and any credit card or PayPal processing fees will be deducted from the refund.
• The customer is responsible for covering the return shipping costs.
• For hygiene reasons, products that have been used or opened cannot be returned.
• Custom orders are non-refundable and non-returnable.
• Standard manufacturer terms and conditions apply to this product’s return policy.

For further details or assistance, please contact us. We are happy to help!