• The product warranty is applicable as per the terms and conditions provided by the product manufacturer.

Please call us for specific details.

• No returns will be accepted after 30 days from the date of shipment.
• All returns are subject to a restocking fee as per manufacturers terms and conditions.
• All returns must have an RGA number (Returned Goods Authorization), unauthorized returns will not be accepted.
• We do not guarantee fulfillment of any desired purpose or product suitability to the user and this will not be considered as a valid reason for return.
• The products must be new, unused condition, not tampered with, in original packaging and returned at the customers expense in the original packaging.
• If your return is not due to any manufacturing defect then the original shipping cost will be deducted from the total refund.
• Hygiene, bath and toilet items cannot be returned once opened or used.
• Standard manufacturer terms and conditions apply for return policy of this product.

Please call us for specific details.

Frequently Asked Questions

Q. The ACE stoma closes up in between each washout?

Ans. This can be a serious problem and we suggest you contact the hospital if this happens. They may recommend the use of a stoma stopper in between washouts. This decision MUST be made by a qualified specialist healthcare professional that knows about management of ACE.

Q. What exactly are Aquaflush stoma stoppers?

Ans. Soft, low profile and comfortable and are unique in being of an adjustable in length and come in a variety of shaft diameters depending on the size of the stoma. They all have a chamfered circular 15mm skin disc with small tab to make it easier to remove. They prevent Stomal Stenosis ** (closing of the stoma in-between cathetererisations) and leakage from the stoma by forming a seal in between insertions of the catheter.

Q. Why use an Aquaflush stoma stopper?

Ans. Stoma stoppers are indicated for patients in antegrade continence enemas(ACE) where they are required to seal the tract or maintain an open or unobstructed Ace Stoma in between insertions of the enema catheter(usually every 24 to 48 hours). People that have undergone the Mitrofanoff procedure are also suitable to use an stoma Stopper (stomas formed for catheter introduction into the bladder). Aquaflush Stoppers can also be used for any other stoma of similar size elsewhere in the body.

Q. Where do I put the Aquaflush stoma Stopper?

Ans. Your ACE stoma site should be cleaned and dried before attempting to insert the stopper. First adjust the Aquaflush Stoma Stopper to the required length(if necessary as per previous instructions) and lubricate the Stoma Stopper with a water based lubricant for easier insertion. The stopper is then inserted gently into the tract in the same way as when performing ACE

Q. How do I keep the Aquaflush Stopper in place?

Ans. You can use the Aquaflush Stoma Stopper dressing (AFD1) once the stopper is fully inserted to secure the stopper for up to 24hrs. The stopper can be used for up to 30 days but the dressings are only used once then discarded in accordance to your prescribing professionals advice.

Q. How do I remove the Aquaflush Stoma Stopper?

Ans. You need to remove the Stopper dressing and then the Stopper itself when it is time to perform an ACE washout procedure. To remove lift the small silicone tab on the top of the Stopper to help you to grip the Stopper firmly and gently remove. Clean the stopper as advised by your prescribing healthcare professional. Normally it is cleaned with soap and water then rinsed under the tap and stored in a clean dry place until the ACE catheterisation is complete.