HeadAloft Head Support System for Children and Adults

• Manufacturer warrants that all products shall be free from defects in materials and workmanship for 1 year from the original date of purchase.
• The warranty does not cover accidental damage, including damage caused by misuse or neglect.
• This warranty does not extend to non-durable parts, which are subject to normal wear and tear and need periodic replacement.
• Use of non-original manufacturer parts/accessories will void the warranty.
• If the product is repaired or altered by anyone other than from whom it is purchased will also void this warranty.
• Parts under warranty will be covered at no cost.
• Any labor cost for service under warranty is not covered as per our terms of sale.
• Standard manufacturer terms and conditions are applicable for the warranty of this product.

Please call us for specific details.

• We want you to be completely satisfied with your purchase. Returns are accepted within 30 days from the date of shipment.
• All returns require an RGA (Returned Goods Authorization) number. Unauthorized returns cannot be accepted.
• Unfortunately, we are unable to issue credit for any products received after 60 days.
• All returns are subject to a 20% restocking fee.
• To qualify for a return, products must be in new, unused condition, untampered with, and in their original packaging. Return shipping costs are the customer's responsibility.
• Trays and painted items should be wrapped individually to prevent scratches, chipping, or other damage. Items shipped via truck should be returned using the same method.
• If the return is not due to a manufacturing defect, the original shipping cost and any credit card or PayPal processing fees will be deducted from the total refund.
• Custom orders are non-refundable and non-returnable.
• The return policy follows the standard terms and conditions set by the manufacturer.

If you have any questions or need further assistance, please feel free to contact us. We are happy to help!