• The product warranty is applicable as per the terms and conditions provided by the product manufacturer.

Please call us for specific details.

• No returns will be accepted after 30 days from the date of shipment.
• All returns are subject to a restocking fee as per manufacturers terms and conditions.
• All returns must have an RGA number (Returned Goods Authorization), unauthorized returns will not be accepted.
• We do not guarantee fulfillment of any desired purpose or product suitability to the user and this will not be considered as a valid reason for return.
• The products must be new, unused condition, not tampered with, in original packaging and returned at the customers expense in the original packaging.
• If your return is not due to any manufacturing defect then the original shipping cost will be deducted from the total refund.
• Hygiene, bath and toilet items cannot be returned once opened or used.
• Standard manufacturer terms and conditions apply for return policy of this product.

Please call us for specific details.

1. I accidentally got some of the product on my towel. How do I get a stain out?

If Hibiclens gets onto cloth, do not bleach it! Using bleach may cause a reaction that will leave a brown stain.

2. Can Hibiclens be used as a topical treatment of skin infections?

Hibiclens is not indicated as a treatment for skin infections. It has an antiseptic activity and a persistent effect against a wide range of microorganisms, and should be used as a skin cleanser to help reduce bacteria that potentially can cause disease. Hibiclens helps prevent skin infections, thereby reducing the risk of cross-infection.

3. Can I use Hibiclens if I am pregnant?

Yes. You do not need to discontinue use of Hibiclens if you are pregnant. Simply be sure to use as directed.

4. Can I wash my face with Hibiclens?

Hibiclens should not be used as a skin cleanser to wash your face. Hibiclens should not be used as a patient preoperative preparation of the head or face. When using Hibiclens, be sure to keep out of the eyes, ears and mouth.

5. Is it safe to use Hibiclens while taking other medications?

It is safe to use Hibiclens while taking other medications; however, some topical products, such as lotions, shampoos, and deodorants, may interfere with the binding of Hibiclens to the skin. If you have concerns, please check with your healthcare professional to determine if a topical medication is compatible with Hibiclens.

6. Is Hibiclens safe for my kids?

Hibiclens is strong enough for medical use, yet gentle enough for daily use. It is safe for a child to use, though parents should always supervise use by younger children. Keep out of the reach of children, as the product can cause damage to the eyes and ears if used improperly. Finally, use with caution in premature infants and infants less than two months of age, as chlorhexidine products may cause irritation or chemical burns in these populations.

7. My child has sensitive skin; will Hibiclens irritate her?

Dermatological testing has shown that Hibiclens is very mild on user skin – nearly as mild as water! However, sensitivities and allergies do exist. If irritation occurs, please stop using Hibiclens immediately. Stop using and ask doctor if irritation, sensitization, or allergic reaction occurs, as these may be signs of a serious condition.

8. Can I use Hibiclens to clean surfaces such as counter-tops, faucets, brushes, razors….?

Hibiclens’ active ingredient, chlorhexidine gluconate, works by binding to the skin. We do not have data on its ability to fight germs on hard surfaces or anything other than skin. When using Hibiclens, please avoid cleaning hard surfaces (e.g. showers, tubs, sinks…) with chlorinated products. Interaction between chlorine-containing cleansers and Hibiclens’ active ingredient can cause staining.