• The product warranty is applicable as per the terms and conditions provided by the product manufacturer.

Please call us for specific details.

• No returns will be accepted after 30 days from the date of shipment.
• All returns are subject to a restocking fee as per manufacturers terms and conditions.
• All returns must have an RGA number (Returned Goods Authorization), unauthorized returns will not be accepted.
• We do not guarantee fulfillment of any desired purpose or product suitability to the user and this will not be considered as a valid reason for return.
• The products must be new, unused condition, not tampered with, in original packaging and returned at the customers expense in the original packaging.
• If your return is not due to any manufacturing defect then the original shipping cost will be deducted from the total refund.
• Hygiene, bath and toilet items cannot be returned once opened or used.
• Standard manufacturer terms and conditions apply for return policy of this product.

Please call us for specific details.

Frequently Asked Questions:

Q. Does paste make my skin barrier adhere better?

Ans. Adapt paste helps to prevent liquid drainage from getting between your skin and your skin barrier. This can help protect your skin and may extend the life of your skin barrier. Adapt paste is NOT an adhesive, and too much paste may actually interfere with a good seal.

Q. What if the paste touches my stoma?

Ans. Adapt paste will not harm your stoma or cause it to stop draining. As you press your skin barrier into place, you may see the paste filling in the area around the stoma.

Q. Do I need to let the paste “set up” before applying my pouch?

Ans. Some people find the paste performs better if it is allowed to sit for a short time before it is applied to the skin.

Q. How should I remove the paste?

Ans. The paste will come off when you remove your pouch. If you are changing your pouch after a very short time (less than a day), you may see paste residue that should be gently lifted from the skin. If a small amount of paste residue is still adhered to your skin but it appears clean, you can apply your new pouch over it.

Q. Sometimes my skin stings when I use Adapt paste. Why is that?

Ans. Adapt paste and other ostomy pastes contain alcohol, which may cause a stinging sensation if you have a skin irritation.* Adapt barrier ringsngs are alcohol-free and are an alternative for sensitive or irritated skin.