Jay Basic Cushion - Mildly Contoured Support for Basic Needs

• The manufacturer guarantees an option of repair or replace cushion base without original charge if there occurs a defect in material and workmanship within 24 months from the original date of purchase.
• This warranty does not apply to punctures, tears or burns, nor to the cushion’s removable cover.
• Except for the expressed warranty made herein, all other warranties, including implied warranties of merchantability and warranties of fitness for a particular purpose are excluded.

• Configured and Custom Made Wheelchairs, Seating Systems (including modified Jay products), Built-4-Me products are not eligible for return regardless of order date.
• All returns must have an RGA number (returned goods authorization number) unauthorized returns will not be accepted.
• The RGA number and location must appear on the outside of the package in a clearly visible manner.
• RGA’s are valid for 60 days and will not be accepted if the item(s) is not returned within 60 days after a RGA is issued.
• The product must be saleable (Unused and Not a Discontinued Item) and must be properly packaged (Preferred Original Packaging).
• All approved returns must be shipped at customer’s expense using their preferred carrier. Product or parts returns which are not pre-paid will not be accepted.
• If your return is due to a Manufacturing error and if all items on the invoice are being returned, then Manufacturer will refund any freight and/or handling fee on the original order paid.
• If your return is not due to any manufacturing defect then the original shipping cost and credit card/paypal processing fee will be deducted from the total refund
• All seating components must be returned inside original sealed plastic bags.
• No returns accepted for Hygiene & Bath products due to health concerns
• For applicable restocking fees, please consult the chart below:

Restocking Fees:
Return Authorization’s issued on orders shipped within 90 days of original ship date and returned within 60 days of receiving the Return Authorization are subject to a 25% restocking fee.
Return Authorization issued on orders shipped within 180 days of original ship date and returned within 60 days of receiving the Return Authorization are subject to a 50% restocking fee.
No Returns Will be accepted after 180 Days elapse.

Please call us for specific details.