Jay Soft combi P wheelchair cushion

Jay seating shapes

• The manufacturer guarantees an option of repair or replace cushion base without original charge if there occurs a defect in material and workmanship within 24 months from the original date of purchase.
• This warranty does not apply to punctures, tears or burns, nor to the cushion’s removable cover.
• The manufacturer guarantees an option of repair or replace of removable cushion without original charge if there occurs a defect in material and workmanship within 6 months from the original date of purchase.

• Configured and Custom Made Wheelchairs, Seating Systems (including modified Jay products), Built-4-Me products are not eligible for return regardless of order date.
• All returns must have an RGA number (returned goods authorization number) unauthorized returns will not be accepted.
• The RGA number and location must appear on the outside of the package in a clearly visible manner.
• RGA’s are valid for 60 days and will not be accepted if the item(s) is not returned within 60 days after a RGA is issued.
• The product must be saleable (Unused and Not a Discontinued Item) and must be properly packaged (Preferred Original Packaging).
• All approved returns must be shipped at customer’s expense using their preferred carrier. Product or parts returns which are not pre-paid will not be accepted.
• If your return is due to a Manufacturing error and if all items on the invoice are being returned, then Manufacturer will refund any freight and/or handling fee on the original order paid.
• If your return is not due to any manufacturing defect then the original shipping cost and credit card/paypal processing fee will be deducted from the total refund
• All seating components must be returned inside original sealed plastic bags.
• No returns accepted for Hygiene & Bath products due to health concerns
• For applicable restocking fees, please consult the chart below:

Restocking Fees:
Return Authorization’s issued on orders shipped within 90 days of original ship date and returned within 60 days of receiving the Return Authorization are subject to a 25% restocking fee.
Return Authorization issued on orders shipped within 180 days of original ship date and returned within 60 days of receiving the Return Authorization are subject to a 50% restocking fee.
No Returns Will be accepted after 180 Days elapse.

Please call us for specific details.

Can I get a product brochure in printed format?

Yes. Please contact us at 866-563-6812 with the product that you are interested in and we'll pop one in the post to you.

Can I order a product for my relative who lives abroad?

Our products are only available via our network of dealerships in United States. However, we have many distribution outlets throughout the world. Please contact us 866-563-6812 to find the best one for you.

I'd like to see a picture of an option on a product before ordering. Where can I see it?

Many of our options and accessories are visible by clicking on the Options tab on the product. If this is not available, please consult the product's order form or contact us at 866-563-6812.

Where can I get help and advice about which product is right for me?

We will be happy to help. These then assess your needs and help you find a suitable product to your needs at no cost, please call us at 866-563-6812.

Where can I see or try one of your products?

We will have a variety of products in showroom that you can see or try. Alternatively, you can arrange a home demonstration for the product that you are interested in via the related product page. Alternatively, please contact us at 866-563-6812.

I need advice on a problem with my Sunrise Medical product. Who can I contact?

Please contact us at 866-563-6812 and we'll try to help.

I need an owners manual or other documentation for a product, where can I download it?

Documentation for current and discontinued products can be found in the Order Forms section of Product page. Just search for the product you need.

What is the warranty length of my product?

Warranty information can be found in the owners manual of your product.