Lumex Standard Wooden Canes

• Warranty Exclusions:
  • 1) Defects, damage, or other conditions caused by misuse, abuse, negligence, alteration, accident, freight damage, tampering or failure to seek and obtain repair or replacement in a timely manner.
  • 2) Products not installed, used, or properly cleaned and maintained.
  • 3) Labor or shipping charges. Other exclusions apply.
• Entire warranty, exclusive remedy and consequential damages disclaimer this warranty is manufacturer's only warranty and is in lieu of all other warranties, express or implied.
• This device was built to exacting standards and carefully inspected prior to shipment.
• This warranty is an expression of confidence in the materials and workmanship and assurance to the consumer of years of dependable service.
• (1) In the event of a defect covered by this warranty the manufacturer will at its option, repair or replace any defective or nonconforming part or product. OR (2) a credit and/or refund of the original selling price.
• Manufacturer’s sole obligation and your exclusive remedy under this warranty shall be limited to such repair, replacement, credit and/or refund.
• This warranty does not include any labor charges incurred in replacement part(s) installation or any associated freight or shipping charges to the manufacturer.
• The warranty does not extend to non-durable components, such as rubber accessories, casters, and grips, which are subject to normal wear and need periodic replacement.
• Parts under warranty will be covered at no cost.
• Any labor cost for service under warranty is not covered as per our terms of sale.
• The product warranty is applicable as per the terms and conditions given by the product manufacturer.

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• No returns will be accepted after 30 days from the date of shipment.
• All returns are subject to a restocking fee as per manufacturers terms and conditions.
• All returns must have an RGA number (Returned Goods Authorization), unauthorized returns will not be accepted.
• We do not guarantee fulfillment of any desired purpose or product suitability to the user and this will not be considered as a valid reason for return.
• The products must be new, unused condition, not tampered with, in original packaging and returned at the customers expense in the original packaging.
• If your return is not due to any manufacturing defect then the original shipping cost will be deducted from the total refund.
• Hygiene, bath and toilet items cannot be returned once opened or used.
• Standard manufacturer terms and conditions apply for return policy of this product.

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Please call us for specific details.