• Manufacturer provides 1 Year limited warranty against manufacturing defects from the date of purchase.
• Parts under warranty will be covered at no cost.
• Any labor cost for service under warranty is not covered as per our terms of sale.
• Standard manufacturer terms & conditions apply for warranty of this product.

Please call us for Specific Details.

• We gladly accept returns within 30 days from the date of shipment for a full refund. Unfortunately, we are unable to process returns beyond this timeframe.
• To ensure a smooth return process, all items must be returned in their original condition and packaging.
• A Returned Goods Authorization (RGA) number is required before sending back any item. This helps us process your return efficiently.
• Items must be new, unused, and untampered to qualify for a refund. Customers are responsible for return shipping costs.
• If a return is not due to a manufacturing defect, any applicable payment processing fees (credit card/PayPal) will be deducted from the refund.
• This product is subject to the standard return policy set by the manufacturer.

If you have any questions or need assistance with your return, our team is happy to help. Please contact us for further details.

Q. How can the Lunderg Bed Alarm System help in fall prevention?
A. The system provides an early warning when a person attempts to stand up, giving caregivers time to intervene and prevent falls before they occur.

Q. What bed sizes is this alarm compatible with?
A. This bed alarm system is compatible with most standard U.S. bed sizes, including Twin, Double, Queen, and King.

Q. Can I adjust the alarm volume?
A. Yes, the system offers adjustable volume settings from high to low, plus a vibration-only mode for silent alerts.

Q. How do I clean the sensor pad?
A. The sensor pad is designed to be incontinence-resistant and can be easily wiped clean for ongoing hygiene and maintenance.

Q. How can I prevent false alarms?
A. To prevent false alarms, place the alarm at hip level on top of a flat mattress, on the exit side of the bed, and below a fitted sheet. Secure the pad using the provided clips and bands to prevent it from shifting.

Q. What is the battery life of the device?
A. The pager device comes with the 2AA batteries, which should last depending on usage. These batteries can be replaced when necessary. The sensor pad’s batteries are non-replaceable, with a lifespan of approximately 15 months from the time it is turned on for the first time.

Q. How should I position the bed sensor pad for best results?
A. For the Under Mattress option, place the pad under the mattress. For other models, position it on top of the mattress or mattress cover, beneath the fitted sheet to prevent false alarms.

Q. How far can the alarm system transmit signals?
A. In open areas, the system covers up to 400 feet (122 meters). Indoors, signal strength may vary—wood and drywall allow better transmission, while concrete, brick, or metal can weaken or block it. It's best to test the system in your actual environment.

Q. What’s the proper way to place the sensor pads?
A. Placement depends on the type of pad. Bed pads are typically set on the mattress under a fitted sheet. Under-mattress versions go beneath the mattress. Chair pads rest directly on seating surfaces like sofas, recliners, or standard chairs.

Q. Is it possible to use multiple devices with one pager?
A. Yes, a single pager can connect with up to three compatible devices at once—such as bed and chair pads or alert buttons—making it a flexible solution for monitoring multiple sources.