• Manufacturer warrants to the original end purchaser of the product that the product is free from defects in material and workmanship under normal use and service.
• This warranty does not cover normal deterioration of the product due to wear and exposure.
• This warranty does not apply to any product that has been subject to misuse, abuse, neglect, alteration, accident, usage not in accordance with product instructions, acts of God, or improper installation, or that has been used for rental purposes or repaired by someone other than manufacturer
• Parts under warranty will be covered at no cost. Any labor cost for service under warranty is not covered as per our terms of sale.
• The product warranty is applicable as per the terms and conditions given by the product manufacturer.

Please call us for specific details.

• All returns are subject to a 10% restocking fee
• No returns will be accepted after 60 days from date of purchase.
• Only stock items may be returned.
• All returns must have an RGA number (Returned Goods Authorization) unauthorized returns will not be accepted.
• The products must be new, unused condition, not tampered with, in original packaging and returned at customer's expense in original packaging.
• If your return is not due to any manufacturing defect then the original shipping cost and credit card/paypal processing fee will be deducted from the total refund
• All freight charges, fuel surcharges, handling fees and additional freight services are non-refundable.
• No returns accepted for Hygiene & Bath products due to health concerns
• Custom orders are non-refundable and non-returnable.
• Standard manufacturer terms & conditions are applicable for return policy of this product.

Please call us for specific details

Q: Does the ramp require maintenance?
A: No, the ramp is made of durable rubber and does not require any special maintenance. Simply clean it as needed with water and mild detergent.

Q: Will the PVI Rubber Threshold Ramp stay in place without bolting it down?
A: Yes, the ramp is made from heavy-duty recycled rubber and is designed to stay securely in place due to its weight and grippy surface. Most users do not need to bolt it down unless using it in a high-traffic or commercial area.

Q: Will it work on carpet, tile, or uneven floors?
A: Yes, the rubber construction makes it stable on most floor types including tile, wood, carpet, concrete, and even slightly uneven surfaces.

Q: Can it handle heavy power chairs or scooters?
A: Absolutely. The ramp supports up to 850 lbs, making it suitable for power chairs, mobility scooters, bariatric wheelchairs, and caregiver assistance.

Q: Will water pool underneath or around the ramp in rainy conditions?
A: No. The ramp’s beveled edges and solid construction allow for natural water drainage, minimizing puddling. It’s weather-resistant and can be used indoors or outdoors.

Q: Is installation difficult?
A: Not at all. The ramp is a single-piece design — just unbox and place it at your desired location. No tools or assembly required.