Medicaleshop’s Return Policy:
Customers can issue a return by logging into their account and submitting a case. Please provide the reason for the return and upload the documents or pictures in support of your reasons for a faster process.
In case of emergency, the customer can call us at
(866) 563-6812
and request the customer support team to initiate the return process for them.
Returns Guidelines & Procedures
Returnable products must be returned within 30 days of the
shipment date. No returns will be accepted after 30 days.
Merchandise must be new, unused, and be returned in its
original packaging. All returns must have an RGA number
(Returned Goods Authorization), unauthorized returns will not
be accepted.
Return authorization number (RA#) can be obtained from our
customer service representative by calling at
(866) 563-6812
or by emailing at
csteam@medicaleshop.com
.
Write the RA# on the label affixed to your package before
shipment. The package must be unused and contains the
manufacturer's original packaging, accessories,
warranties, instructions manual, etc. Medicaleshop is not
responsible for items damaged in transit when returning.
Once the product is returned, kindly notify us with the
shipment/return tracking number.
All returns will be viewed and inspected before issuing a
refund. A refund will be issued on the original mode of
payment. Please be advised that the amount of time it takes to
issue a refund will vary depending on the vendor, order, and
product circumstances.
The client is responsible for return shipping charges and
restocking fees as per the manufacturer's terms and
conditions.
Some products are non-returnable and hygiene products, refer
to below given detailed information.
Defective or damaged items will be accepted for returns.
Non-Returnable Items
Manufacturer's or distributor's return policy is provided on every product page under the Returns tab on our website. Please note that due to health and safety measures, we cannot allow a return on the following items:
Bulk orders
Clearance items
Hygiene products
Item price below $25
International orders
Disposable products
Bathroom products
Anything opened, used, or soiled products
Worn items like heel protectors, body braces, bandages,
underpads, foam cushions, wheelchair cushions, stockings,
splints, body braces that come in contact with the body cannot
be returned as they are single-use patient items. Bathing
products, toileting products, CPAP/BIPAP machines.
Special order items/Custom-made items such as hospital beds, slings, car seats, mattresses, patient lifts, scooters, custom wheelchairs, lift chairs.
Restocking Fees by Brands
Most of the products on our website are subject to restocking fees. Kindly review a list of vendors, but not limited to, that charge a restocking fee.
Action Products: 20%
Adaptive Star: Minimum 20%
AEL Seating: Upon Inspection
Alber USA: 20%
AmTryke Tricycles: $50
Arcorail: 15%
Arjo: Minimum 15%
Armedica: 15%
Bailey Manufacturing: 20%
Berries: 20%
Bestcare Lifts: 15% + $50 Inspection Service Fee
Bodypoint: 15%
Breezy Wheelchairs: 25%
Broda Seating: 25%
Circle Specialty: Upon Inspection
Clinton Industries: 20%
Comfort Company: Minimum 20%
Convaid: 25%
Courtney Bed: Restocking fee may apply
De Bug-Beach Wheelchair: 10%
Dolomite Walkers: 50%
Drive Medical: 25%
Easy Walking: $100
EasyStand: 10%
Ergoactives: 40%
Escape Rollators: 15%
Etac: 20%
Eva Walkers: 20%
Everest & Jennings: 25% or $10 (whichever is greater)
EWheels Scooters: 20%
EZ Access: 15% + $20 Handling fee
Health Craft: 20%
Hill-Rom: 20%
Hoggi Strollers: 20%
Hoyer Lifts: 30%
Infinity Therapy Table: 25%
Inspired By Drive: 25%
Invacare: 35%
Iwalk-Free: 20%
Jazzy Wheelchairs: 15%
Jenx: 20%
Jonti-Craft: 20%
Karman Healthcare: Minimum 15% + Minimum $25 Processing Fee
Kaye Products: 25%
Ki Mobility (Cushions): 20%
Leckey: 30%
Leggero: 25%
Luggie Scooter: 15%
Lumex: 25% or $10 (whichever is greater)
Marcy Healthcare: 50%
Merits Health Products: 20%
Motion Concepts: 25%
Opti-Cool Headgear: 20%
Opti-Flex CPM: 15%
Ormesa: 25%
Out-Front: $45
Pedicraft Beds: 15%
Permobil: 25% or $50 (whichever is greater)
Populas Furniture: 25%
Pride Mobility: 15%
PVI Ramps: 10%
R.E.A.L Design: 25%
R82: 20%
RAM Mounts: 15%
RedBarn Enterprise: No Restocking Fee, If unused
Ride Designs: 10%
Rifton: 15%
Roho Cushions: 15%
Rollz Motion: 15%
Rowheels Inc: 20%
Skil-Care Corporation: 20%
Skillbuilders: 25%
Smirthwaite: 20%
Span America: 25%
Special Tomato: No Restocking Fee, If unused or Minimum 25%
Spinergy: 15%
Stealth Products: 25%
Supracor Cushions: 15%
Symmetric Designs: 25% + $10 Administrative Fee
TherAdapt: 10%
Therafin: 25%
Thera Togs: $25
Thomashilfen: 15%
Travrsa: 25%
Varilite Cushions: 30%
WHILL Power Chairs: 15%
*Cushions are hygiene items and cannot be returned once opened*
Order Cancellation Policy
All cancelation requests are processed as per the specific
manufacturer's terms and conditions. Cancellation of
order(s) will incur shipping and handling charges plus
restocking fees. If your return is not due to manufacturing
defects, the original shipping cost, credit card, or PayPal
processing fee will be deducted from the total refund. Kindly
read the cancellation policy:
If you wish to can cancel your order, please contact our
customer service at
(866) 563-6812
or email us within 8 hours of placing the order.
If the item is being shipped at the time of cancellation, the
client is responsible for the original shipping cost and
return shipping charges.
If the item is not shipped yet, we will make every effort to
cancel the order provided that we receive the request on time,
and can contact the vendor before the item ships.
Custom made-to-order and special-order items cannot be
canceled once an order is placed, please call us for specific
details.
The refund on canceled orders will be credited back to the
original mode of payment used.
The order(s) cant be changed or modified once processed for
shipment.
Restocking fees may apply as per the manufacturer’s or
distributor’s terms and conditions.
Damaged merchandise return policy
All shipments must be inspected immediately upon receipt. If the
shipment is damaged, you have the right to refuse the delivery.
Once the delivery has been accepted, Medicaleshop will not be
held liable for any damages. However, if you find damage in the
product as it was left at your location without a signature,
please call us immediately at
(866) 563-6812
within 48 hours to obtain a Return Authorization Number (RA#).
After obtaining an RA#, the damaged product must be returned to
the manufacturer at the manufacturer’s cost. A replacement
product will be sent out at no additional charge.
Non-damaged Merchandise Replacement Policy
If you need to replace a product that is not damaged, please
contact us within 30 days of receipt. A Return Authorization
Number (RA#) must be obtained before returning the product. The
product must be unused, in its original packaging, and in
resalable condition. Customers are responsible for the return
shipping cost, and a restocking fee may apply as per the
manufacturer’s terms. Once the product is received and
inspected, a replacement or refund will be processed.
Exchange Policy
For exchanges, please contact us within 30 days of receipt to
For exchanges, please contact us within 30 days of receipt to
obtain a Return Authorization Number (RA#). Products must be in
new and unused condition and in their original packaging.
Customers are responsible for shipping costs for both returning
the product and shipping the replacement product. Some products
may be subject to additional fees based on the manufacturer’s
policies.
Items which requires prescription
Certain items require a valid prescription to be processed.
Please ensure the prescription is provided at the time of
placing the order to avoid delays. If such an item is returned
or exchanged, it must comply with the manufacturer’s policies
and cannot be accepted if opened or used unless it is defective
or damaged upon delivery.
Parts Replacement Policy
For replacement parts, please contact us within 30 days of
receipt. A Return Authorization Number (RA#) is required to
process the replacement. The defective or incorrect part must be
returned to the manufacturer at their cost if the error is on
their end. Replacement parts will be shipped promptly once the
return is processed. If the wrong part was ordered by the
customer, additional shipping and restocking fees may apply.
Order Delivery Refusal Policy
If the merchandise is refused at the time of delivery or if the
package is returned as undeliverable to the shipping address
provided at the time of placing the order, the customer will be
responsible for refusal shipping charges, return shipping
charges, and a restocking fee in accordance with the
manufacturer’s terms and conditions. Refunds will be processed
once the merchandise is received and inspected.
International Customers
International shipments must be inspected immediately upon
receipt. If the product is damaged or incorrect, please contact
us within 48 hours to obtain a Return Authorization Number
(RA#). The damaged or incorrect product must be returned to the
manufacturer at the manufacturer’s cost if the issue is their
fault. Additional customs duties, taxes, and shipping fees may
apply for international orders, and these are non-refundable.
Liability Disclaimers
We are not responsible for delays, damages, or losses caused by
shipping carriers. Once the product has been shipped, liability
for delivery rests with the carrier. If a product arrives
damaged or incorrect, please contact us immediately to resolve
the issue. We disclaim liability for misuse, unauthorized
alterations, or improper installation of any product. Please
refer to the manufacturer’s warranty for further details.
Re-Order Policy
The manufacturer may make changes to the items without prior
notice.
If the manufacturer assigns a new item number and discontinues
the original product, reordering for that specific item will
be discontinued.
If the Reorder items are on backorder, the item will be
shipped as soon as it becomes available.
Reorder Program shipping rates match the standard shipping
rates of www.medicaleshop.com.
Prices are subject to change.
Medicaleshop reserves the right to stop the reorder process at
any time without prior notice.