Span America Heel Manager – Heel Offloading Support Cushion

• Manufacturer warrants to the original purchaser that this products components, software, and cover will be free from defects in materials and workmanship for a period of 1 Years from the date of purchase, when maintained according to manufacturer specifications, using manufacturer provided equipment and maintenance schedule.
• The warranty specifically excludes liability for failure caused by improper use and/or maintenance of the system, and/or use of the product without the cover provided by the manufacturer.
• Normal wear patterns are not covered under this warranty.
• The manufacturer makes no warranty with respect to this products or their components that have been subjected to misuse, abuse, neglect, accident or unauthorized modification.
• Parts under warranty will be covered at no cost. Any labor cost for service under warranty is not covered as per our terms of sale.
• Standard Manufacturer Terms & Conditions are applicable for Warranty of this product.

Please call us for specific details.

• All returns are subject to a 25% restocking fee.
• We do not guarantee fulfillment of any desired purpose or product suitability to the user and this will not be considered as a valid reason for return.
• All returns must have an RGA number (Returned Goods Authorization Number) unauthorized returns will not be accepted.
• The products must be new, unused, not tampered with, in original packaging and returned at the customer's expense in the original packaging.
• If your return is not due to any manufacturing defect then the original shipping cost and credit card/paypal processing fee will be deducted from the total refund.
• No returns accepted for Mattresses, Hygiene & Bath products due to health concerns.
• Custom orders are non-refundable and non-returnable.
• Standard Manufacturer Terms & Conditions Apply for Return Policy of this Product.

Please call us for specific details.

Q: What is the primary purpose of the Span America Heel Manager?
A: Its main purpose is to completely offload the heels to prevent and manage heel pressure ulcers, one of the most common facility-acquired pressure injuries.

Q: Who is this product most appropriate for?
A: It is well-suited for patients at high risk of heel breakdown, including individuals with diabetes, neuropathy, circulatory issues, limited mobility, or a history of pressure ulcers.

Q: How does the Heel Manager help reduce friction and shear?
A: The built-in Shear Transfer Zones and dual-layer foam design work together to minimize microshearing forces and enhance stability, reducing stress on fragile skin.

Q: Is the Heel Manager easy to clean and maintain?
A: Yes. The antimicrobial, fluid-proof cover wipes clean easily and features a seamless top and waterfall zipper to support infection control.

Q: Can it be used for both short-term and long-term patients?
A: Absolutely. Its durable UHP 500™ foam and high-quality construction make it suitable for acute care, long-term care, and home-care environments.

Q: Does the Heel Manager help with moisture and heat management?
A: Yes. The Ring of Air design disperses heat and moisture away from the skin to help maintain a healthier microclimate.